Cemplicity

Learn how to make your programme a success and drive real impact.

Best Practice & Community Stories

Learn from other healthcare providers about their programmes, and how they optimise response rates and staff engagement. Click on the relevant PRM below to see all stories.

Community Stories

How Grace improved their already outstanding Net Promoter Score (NPS) of 92 to 95, through their commitment to continuous improvement.

Grace Hospital – A Story of Customer Excellence Through Continuous Improvement

Dr Alan Smith from Ireland's National Screening Service (NSS) shares how they optimised response rates for their bowel screening programme.

How Ireland's National Screening Service achieved 50% SMS response rates

Angela Dewhirst, Quality Manager and patient experience champion, shares how she utilises feedback in her role to drive quality improvement.

How Mercy Dunedin harnesses feedback for continuous improvement

Read how Lakeview Hospital ensures best-in-class patient outcomes through monitoring and benchmarking patient feedback.

How Lakeview Hospital transformed feedback into quality measurable data

Learn how Lourdes Noronha, National Quality & Risk Advisor, brought the patient voice to life across Southern Cross Healthcare hospitals.

Southern Cross Healthcare: Bringing the patient voice alive across the organisation

Talar Badelian discusses her ‘Positivity Party’ newsletter that utilises patient experience feedback to celebrate staff and boost morale.

Genea’s Positivity Party

Patient Reported Experience Measures (PREMs) Stories

NHS Sussex Clinical Director shares their remarkable journey in establishing their first unified patient-reported outcomes data set.

Driving a Culture of Improvement: NHS Sussex's journey

How North Downs Hospital achieved 95% baseline response rates for their Hip and Knee PROMs programme.

Achieving outstanding PROMs response rates: A success story from North Downs Hospital

Simon Lack, Head of Research at Pure Sports Medicine shares how they established a strong PROMs programme for musculoskeletal services.

Harnessing Value: Lessons from Pure Sports Medicine's PROMs Journey

Read about how Ramsay Health Care UK implemented PROMs across their network, and evolved from a paper-based to digital approach.

Unlocking the power of digital PROMs with Ramsay Health Care UK

How our Surgical Site Infection Programme helped Mercy Ascot live its mantra of “do no harm.”

Patient safety through SSI surveillance at Mercy Ascot

Jo Milton shares how Woodland Hospital utilises PROM alerts for more timely interventions and personalised follow-up.

How Woodland Hospital Transformed Post-Procedure Care Using PROM Alerts

How Balance created PROMs impact for their service, clinicians, and patients alike.

The Dual Impact of PROMs for Patients and Clinicians: Insights from Balance Performance Physiotherapy

Patient Reported Outcome Measures (PROMs) Stories

Determining good and statistically significant response rates

Does the timing of surveys matter?

Read our best practice recommendation for driving a successful programme.

Best Practice

NPS in Healthcare Webinar: All you need to know

Communication best practice for creating a successful programme with engaged staff and patients.