Patient Reported Experience Measures (PREMs) Stories
10 articles
- How Mercy Hospital Improves Communication Throughout the Patient Journey.How Mercy improved their communication from pre-admission to discharge, increasing their NPS to a high of 94.
- How Southern Cross Health Society is using Patient Feedback to celebrate exceptional surgeons and boost moraleEnhancing motivation by recognising surgical excellence
- How Grace Hospital Achieves a Net Promoter Score (NPS) of 95How Grace improved their already outstanding Net Promoter Score (NPS) of 92 to 95, through their commitment to continuous improvement.
- How Ireland's National Screening Service achieved 50% SMS response ratesDr Alan Smith from Ireland's National Screening Service (NSS) shares how they optimised response rates for their bowel screening programme.
- How Mercy Dunedin harnesses feedback for continuous improvementAngela Dewhirst, Quality Manager and patient experience champion, shares how she utilises feedback in her role to drive quality improvement.
- How Lakeview Hospital transformed feedback into quality measurable dataRead how Lakeview Hospital ensures best-in-class patient outcomes through monitoring and benchmarking patient feedback.
- Southern Cross Healthcare: Bringing the patient voice alive across the organisationLearn how Lourdes Noronha, National Quality & Risk Advisor, brought the patient voice to life across Southern Cross Healthcare hospitals.
- Genea’s Positivity PartyTalar Badelian discusses her ‘Positivity Party’ newsletter that utilises patient experience feedback to celebrate staff and boost morale.
- What One Patient’s Story Teaches Us About Safer Discharge PracticesA patient shares their story about the need for clearer take-home resources at discharge.
- How Virtus Health's PX Specialist turns feedback into actionHow a Patient Experience Specialist has used a data driven approach to improve patients' experiences.