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Patient Reported Experience Measures (PREMs) Stories
6 articles
Grace Hospital – A Story of Customer Excellence Through Continuous ImprovementHow Grace improved their already outstanding Net Promoter Score (NPS) of 92 to 95, through their commitment to continuous improvement.
How Ireland's National Screening Service achieved 50% SMS response ratesDr Alan Smith from Ireland's National Screening Service (NSS) shares how they optimised response rates for their bowel screening programme.
How Mercy Dunedin harnesses feedback for continuous improvementAngela Dewhirst, Quality Manager and patient experience champion, shares how she utilises feedback in her role to drive quality improvement.
How Lakeview Hospital transformed feedback into quality measurable dataRead how Lakeview Hospital ensures best-in-class patient outcomes through monitoring and benchmarking patient feedback.
Southern Cross Healthcare: Bringing the patient voice alive across the organisationLearn how Lourdes Noronha, National Quality & Risk Advisor, brought the patient voice to life across Southern Cross Healthcare hospitals.
Genea’s Positivity PartyTalar Badelian discusses her ‘Positivity Party’ newsletter that utilises patient experience feedback to celebrate staff and boost morale.