Use our 'Area of Focus' report template to highlight a key area of improvement for that month/quarter. This may be where you want to see improvement due to lower rating scores or negative comments. This report is designed to guide staff by highlighting an aspect of care that can be focused on going forward.
Download the report template below and read on to find out what we recommend to include in this report.
What's included in the Area of Focus report template
Our report template includes the following sections:
NPS: Include the Net Promoter Score (NPS) for the current and previous time period. This section can be altered to display an alternate overall score relevant to your programme.
Response Rate: Include your response rate for the current and previous time period.
Area of focus: State the area of focus you will highlight in the editable title area. Include the results for the current and previous time period.
Key Takeaways: Include a summary of your findings that will give further context to the results displayed in this report.
Chart and Comments section: Include a chart that highlights the results and any patient comments that give further context.