Managing Your Users
Your user's profile houses all the information you need to effectively manage them.
To access the User Management tool, click on the 'Apps' button and select 'User Management'. This will only show if your permissions give you access to this.
Find the user in the user management list, and select the settings icon to the right of the user.
User's Profile
From here you should be able to:
See Users Status
Toggle ability for user to be assigned actions
See number of logins
See when they last logged in
Check/change their name
Check/change their role
See all surveys available
Toggle access to surveys
Apply Presets
About User “Status”
Created = Created but not yet invited
Invited = Invited to log in but not yet reset/created their password
Active = Successfully reset/created their password and can log in
Locked = Active, but has been temporarily barred from logging in
Archived = Removed from main user list and from accessing reporting portal. User Management users have access to their details and can reactivate the user's account.
NOTE: Once users are deleted, their access is revoked and details are no longer accessible. The intention is this action remains permanent.