Users will be locked out of accessing their reporting portal if they have failed to login with the wrong password 5 times within an hour. The record of login attempts will be reset after an hour.
If they have tried 4 times and retry logging in after an hour, the failed login attempt count will default back to 0 again.
If a user is locked out:
They will not be able to login (Even with the correct password
They will be able to use 'forgot password' but that still won't let them login with the changed password
Forgot Password
If you do not have a username and password, contact your programme administrator.
Forgotten your password? Simply click Forgot Password and the instructions to reset your password.
Administrator - How to Unlock a User
If you have user management access, you can allow a user to log in by following these steps.
Locked out users will be unlocked after an hour automatically. They can then re-try logging in (the exact them will not be shown to users in the login page).
To manually unlock a user: Go to User Management > Users Profile > Toggle their status to 'unlocked'
