Learn about what great leadership looks like and the key activities for leaders to enact so your programme is a success.
4 articles
How Mercy Dunedin harnesses feedback for continuous improvementAngela Dewhirst, Quality Manager and patient experience champion, shares how she utilises feedback in her role to drive quality improvement.
Southern Cross Healthcare: Bringing the patient voice alive across the organisationLearn how Lourdes Noronha, National Quality & Risk Advisor, brought the patient voice to life across Southern Cross Healthcare hospitals.
Driving a Culture of Improvement: NHS Sussex's journeyNHS Sussex Clinical Director shares their remarkable journey in establishing their first unified patient-reported outcomes data set.
How Lakeview Hospital transformed feedback into quality measurable dataRead how Lakeview Hospital ensures best-in-class patient outcomes through monitoring and banchmarking patient feedback.