In this benchmarking report, we will share anonymised net promoter scores (NPS) and response rates (RR) for patient reported experience measures (PREMs) programmes across two key areas:
• Inpatient setting for private hospitals
• Day stay for private hospitals & private specialist providers.
Within this report, private specialist providers are facilities not classified as hospitals but do cater to procedures and treatments for particular specialties, e.g. oncology, ophthalmology, gastroenterology.
The data spans the year 2023 (January to December) and offers insights into industry averages. It will help you gauge your performance relative to peers across our primary geographic regions: New Zealand, Australia, and the United Kingdom + Ireland.
Additionally, we will provide best practice recommendations and tips and tricks from our client community. Find inspiration on how to utilise your feedback for continuous improvement, engage staff and optimise response rates.