Demonstrating you're listening
This is the most effective way of illustrating how important patient feedback is to your organisation is to show that you're listening and acting on feedback.
You can do this in many ways, such as by placing posters or reports in the care setting that show the feedback you received and what you did about it i.e "You said... We did..." reports. Check out our templates for this below!
By highlighting the impact of their feedback, whether it’s streamlining discharge processes or enhancing communication, you build trust and encourage even more patients to share their thoughts.
When patients see their input driving meaningful change, response rates naturally increase, making feedback an even more powerful tool for improvement.
"You Said.. We Did..." Report Templates
Download our A4 and A3 Word templates to post in waiting rooms, or use our slide show templates to put on your screens. This can be edited and customised with your logo's.
Word version:
Slide version:
