Dashboards are closely configured to user needs. Their aim is to present a snapshot view of key performance areas and other reporting measures to drive improvement.
Most dashboards will make use of our dashboard bench-marking charts to show an instant comparison of service groups (hospitals, wards, regions etc.) against each other and also the overall result for the whole organisation. Each bench-marking chart will display the results of a specific survey question (or an aggregate result of several related questions) that was asked during the survey.
An example dashboard shown below uses four interest areas to inspire the design of their reporting portal dashboard. The four areas selected were Communication, Meeting Needs, Trust and NPS (Net Promoter Score).
Excluding the NPS chart, the scores were derived from average calculations based on an alphanumeric answer options to which we have applied values (e.g. Always = 10, Sometimes = 5 and No = 0). Such that, for Communication the average aggregate score from responses to the question was 7.9/10 (79% of the maximum score possible).
Rankings have been generated to display the top performing hospitals (green bars) and bottom hospitals (red bars) against the overall average (light blue bar).
Additional coloured bars will display when a filter is applied, when the user is comparing the results for a data segment with the national results.
When a surgeon or facility log in, they could see their own service as one of the bars. Administrators can request controls for what content is visible through user configuration and determine which information is to be displayed anonymously.