How do I track my support requests?

Track the status, progress and history of your support tickets through our Help Centre.

1. Click your profile icon on the right-hand side of any page.

2. Click My activities

Ticket Status

By default, the page displays all requests that you have submitted. All tickets have a status assigned to them to mark what action needs to be taken next.

• Open ticket =  Successfully submitted and is being worked on to resolve it.
• Awaiting your reply = Ticket has been assigned to a support agent. Agent is waiting for more information from you before resolving the ticket.
• Solved = Ticket has had all queries addressed and completed to satisfaction.