How do I track my support requests?

You can track the progress of your support tickets by using the Help Centre to track their status and history.

Click your profile icon on the upper-right side of any page, and then click My activities.

Ticket Status

By default, the page displays all requests that you have submitted. All tickets will have a status assigned to them to mark what action needs to be taken next.

• An open ticket has been submitted successfully and is being worked on to resolve it.
• Awaiting your reply status means the ticket has been assigned to a support agent, but the agent is waiting for more information from you before resolving the ticket.
• Solved indicates that the ticket has had all queries addressed and completed to satisfaction.