Welcome to the Cemplicity Help Centre

To make the most of this Help Centre we recommend you create an account for using this site. If you need help to complete this activity, please contact the Cemplicity Support Team.

Your Help Centre user account will be tied to your organisation and all tickets that you and other users from your organisation submit will be grouped together for support convenience.

NOTICE! Your account for the Help Centre does not relate to your Cemplicity Reporting access.

Browsing through our support topics gives you access to our guide materials, helpful articles and general information to help answers your query. Articles are divided into key areas of interest:

• About the Cemplicity Help Centre
• Guide to the Reporting Portal
• Troubleshooting

Article content is intended for general purpose, your individual experience may differ.

TIP! To view all available content you must sign into your verified account.

If you want to get in touch for assistance beyond our support materials, you can submit a request by using links which direct you to the new request form.

Searching with style

Our search bar tool now has predictive functionality to get you to the information you want in the least amount of clicks.

Everyday troubleshooting tips

Our team will always be happy to help you fix any issues that you encounter with the system, but we are even happier to empower users with the knowledge to master the system for themselves. As a part of this objective, we are developing a comprehensive list of troubleshooting options for common support requests we receive. 

Community spaces

We want to encourage our community of users to cooperate and share knowledge that will enhance everyone's experience and improve outcomes for all programmes. To facilitate this type of conversation, we have a designated space with pre-defined topics to guide your discussions.

NOTICE! To participate in this feature, please sign-in into your help centre account so you can view conversations and post to topics. Anonymous visitors will not have these permissions.

Logging your support with us

As always we encourage you to get in touch with us if you need our team's assistance. The ability to submit support tickets to our team is still available along with all our new Help Centre enhancements.

Submitting tickets through the Help Centre rather than using direct email helps us to diagnose and address your query to a higher standard. This method also gives you the power to track the status and history of all your Cemplicity requests!  

We wish you good luck exploring through the new Help Centre. Should you have suggestions for improving the content in our knowledgebase, please write to us in the community topics or submit us a ticket with your thoughts.