All Collections
Best Practice & Community Stories
Learn how to make your programme a success and drive real impact.
9 articles
Leadership
Learn about what great leadership looks like and the key activities for leaders to enact so your programme is a success.
How Mercy Dunedin harnesses feedback for continuous improvementAngela Dewhirst, Quality Manager and patient experience champion, shares how she utilises feedback in her role to drive quality improvement.
Southern Cross Healthcare: Bringing the patient voice alive across the organisationLearn how Lourdes Noronha, National Quality & Risk Advisor, brought the patient voice to life across Southern Cross Healthcare hospitals.
Driving a Culture of Improvement: NHS Sussex's journeyNHS Sussex Clinical Director shares their remarkable journey in establishing their first unified patient-reported outcomes data set.
How Lakeview Hospital transformed feedback into quality measurable dataRead how Lakeview Hospital ensures best-in-class patient outcomes through monitoring and banchmarking patient feedback.
Staff Engagement
Learn about how to engage your staff, so that your feedback is being heard and acted upon.
Genea’s Positivity PartyTalar Badelian discusses her ‘Positivity Party’ newsletter that utilises patient experience feedback to celebrate staff and boost morale.
Patient Participation & Response Rates
Learn how to ensure high patient particpation and optimising your response rates.
How Ireland's National Screening Service achieved 50% SMS response ratesDr Alan Smith from Ireland's National Screening Service (NSS) shares how they optimised response rates for their bowel screening programme.
Achieving outstanding PROMs response rates: A success story from North Downs HospitalHow North Downs Hospital achieved 95% baseline response rates for their Hip and Knee PROMs programme.
Robust Design
Learn about the important parts of a strong programme and survey design.
Does the timing of surveys matter?
Patient safety through SSI surveillance at Mercy AscotHow our Surgical Site Infection Programme helped Mercy Ascot live its mantra of “do no harm.”